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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Profile photo of Lisa Hardiman

Lisa Hardiman

January 14, 2025

5  out of  5
rating by Lisa Hardiman
"I just love State Farm they do what needs to be done and know you as well"
We responded:
"Lisa, we're so happy that we can take care of your individual needs, and we look forward to continuing to do so!"
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Alix Kendall

January 9, 2025

5  out of  5
rating by Alix Kendall
"Bonnie was phenomenal. She went above and beyond to help our transition from our previous auto and home to State Farm. Will continue to recommend this office."
We responded:
"Thank you for your kind words! We're glad Bonnie made your transition smooth. We appreciate your recommendation and are here for any future needs. Thanks for choosing us!"
Profile photo of Laci McGregor

Laci McGregor

December 27, 2024

5  out of  5
rating by Laci McGregor
"Pam and her staff go above and beyond to help their clients. We have been so thankful to have them on our side for our insurance needs!"
We responded:
"Thank you for your wonderful feedback! We're so happy to hear that we have been able to support you. We truly appreciate your trust in us!"
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Larry Wurz

December 16, 2024

5  out of  5
rating by Larry Wurz
"Had an excellent experience with State Farm through the years, the staff is always friendly a very helpful."
We responded:
"Larry, Thank you for the review. It means so much to me and my team that you took the time to tell us about your experiences. "
Profile photo of Sam

Sam

December 11, 2024

5  out of  5
rating by Sam
"They provided a detailed explanation of our coverages and offered suggestions for improvement. Very thorough and thoughtful interaction... great customer service!"
We responded:
"Sam, thank you so much for your wonderful review! We are thrilled to hear that you had such a positive experience with us. Your kind words mean a lot to our team and serve as a great motivation for us to continue delivering exceptional service. If there’s anything else we can do for you, please don’t hesitate to reach out. We look forward to serving you again in the future!"
Profile photo of Robert Frank

Robert Frank

November 23, 2024

2  out of  5
rating by Robert Frank
"Reasonable insurance prices"
We responded:
"Thank you for your feedback, Robert! We would love to understand how we can improve. Please reach out to us anytime and we can address any concerns you have."
Profile photo of Dan Alzheimer

Dan Alzheimer

October 4, 2024

5  out of  5
rating by Dan Alzheimer
"Owen is a treasure!! Bright friendly knowledgeable and very importantly available. I have always enjoyed my interactions with him on the phone and today had the opportunity to meet him in person. He’s the best!! You’re lucky to have him"
We responded:
"Thank you, Dan! That is such wonderful feedback. We are pretty fond of Owen ourselves, and are indeed happy he's here to help our policyholders!"
Profile photo of Brandandtoni None

Brandandtoni None

August 23, 2024

5  out of  5
rating by Brandandtoni None
"I have done business with Pam and associates for well over 20 years. They are always professional and on top of things, even though we’re now in Texas! I continue to use them. Highly recommend."
We responded:
"Thank you! We have loved every minute of those 20 years. Best of luck in Texas!"
Profile photo of Jon

Jon

March 27, 2024

1  out of  5
rating by Jon
"I've had state farm for 10yrs, I switch to Pam's office and my monthly bill, which was supposed to be the same, varied by as much as 100 each month. Twice I found out later that a vehicle I had insured with them had no coverage and this also includes my home insurance. I found a new company and switched everything over with no lapse of coverage. I find out a year later that they backdated my cancellation and now it shows I lapsed coverage for 1 week which is now affecting my quotes. Would not recommend!"
We responded:
"Hello Jon. We're very sorry for any misunderstanding that may have occurred. If you'd like to reach out to us, we'd be more than happy to discuss this situation further."
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Jody Killam

March 6, 2024

5  out of  5
rating by Jody Killam
"Super good people! Always looking out for not only my needs, but keeping $$ in my pocket!"
We responded:
"We are thrilled to hear about your experience with us. Your kind words mean a lot to our team!"
Profile photo of Bob Norbie

Bob Norbie

February 9, 2024

5  out of  5
rating by Bob Norbie
"We’ve done insurance with Pam Hansen Alfred State Farm Insurance for 30 years because of trusted service that has cared for our needs over time. While we can only give Pam a maximum of 5 stars here, she and her staff provide 10 star service."
We responded:
"Bob, we are happy to have been able to help you and your family, and look foreword to another 30 years!"
Profile photo of Earl S.

Earl S.

January 27, 2024

5  out of  5
rating by Earl S.
"Jenette is always pleasingly professional and prompt in her responses and actions. Thanks!"
We responded:
"We’re really grateful and appreciate you taking the time to share your about experience with Jenette. She is very important to our agency, and we're lucky to have her!"
Profile photo of Katie Brown

Katie Brown

January 15, 2024

5  out of  5
rating by Katie Brown
"Made it super quick super easy to understand was a great experience. Love Pam and all she does!"
We responded:
"Katie, it was a pleasure to serve you and your husband. Thank you SO much! Pam"
Profile photo of Jonn Anderson

Jonn Anderson

January 8, 2024

5  out of  5
rating by Jonn Anderson
"Excellent service as always. Jeanette Holingworth-Delcomte is the tops."
We responded:
"Thank you Jonn, that is very kind of you! Jenette has been with us for over 20 years, so she has a wealth of knowledge!"
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wayne olson

December 23, 2023

5  out of  5
rating by wayne olson
"Been with Pam for many years. Staff always helpful. Recommend them."
We responded:
"Thank you for your confidence in us, Wayne. We appreciate it!"
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Keith Leathers

February 18, 2023

4  out of  5
rating by Keith Leathers
"Good insurance agency. Well established in Great Falls."
We responded:
"Hello Keith, thank you for the review, we are grateful for your feedback!"
Profile photo of Robert Mackey

Robert Mackey

November 21, 2022

5  out of  5
rating by Robert Mackey
"I had a great experience with Pam discussing insurance possibilities and going over the best options that would work for my situation and I expect that you will have the same experience if you're in the market for insurance definitely make sure that this State Farm location is on your list."
We responded:
"Hello, thank you so much for sharing how your experience has been with our office! We appreciate your confidence in us!"
Profile photo of Todd Seymanski

Todd Seymanski

October 22, 2022

5  out of  5
rating by Todd Seymanski
"Been a customer for 32 years, great insurance and service"
We responded:
"We appreciate your business and your feedback, we've enjoyed helping you for those 32 years and look forward to continuing to do so!"
Profile photo of Martin McLean

Martin McLean

October 20, 2022

5  out of  5
rating by Martin McLean
"Jenette was super helpful. Explained all policies and coverage. I would recommend visiting with her. The visit was personal and professional"
We responded:
"Hello Martin, thank you for your feedback! Jenette has been with us for quite a while, so she has quite a lot of knowledge. We're so glad to hear meeting with her was helpful!"
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John Jackson

June 14, 2022

5  out of  5
rating by John Jackson
"Wonderful folks, great to deal with local service."
We responded:
"John, thank you so much for your feedback! It is a privilege to serve our community, and enjoy when our great customers, like yourself, stop in! Come back and see us anytime!"
Profile photo of Beverly Tuttle

Beverly Tuttle

June 13, 2022

5  out of  5
rating by Beverly Tuttle
"Great service!"
We responded:
"Bev, we always appreciate you, and your feedback means the world to us! Thank you for sharing!"
Profile photo of Todd Tage

Todd Tage

May 16, 2022

5  out of  5
rating by Todd Tage
"Very professional and supremely affordable, check here before you buy insurance, it's worth your time."
We responded:
"Todd, thank you so much for your incredibly kind feedback, we are grateful for you and your business!"
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Scott Laird

February 5, 2022

5  out of  5
rating by Scott Laird
"Great team working with Pam. Excellent service and products!"
We responded:
"Thank you, Scott! We think you're pretty great too!"
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Carrie Ann Elkin

February 2, 2022

5  out of  5
rating by Carrie Ann Elkin
"With State Farm, you will get the best customer service. I can always rely on quick response and friendly staff."
We responded:
"Carrie Ann, thank you for taking the time to give us a review. We value your input and your business!"
Profile photo of Shannon Walker

Shannon Walker

January 13, 2022

5  out of  5
rating by Shannon Walker
"They were so to work with. Very friendly and was able to save me quite a bit of money!"
We responded:
"Thank you, Shannon, for your kind words. It’s a pleasure to take care of such fine people as yourself. You had many companies and many agencies to choose from and we appreciate you picking us!"